We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@littlebigbreeds.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@littlebigbreeds.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@littlebigbreeds.com.
At Little Big Breeds, we strive to provide our customers with the best possible shopping experience. We understand that sometimes returns and refunds may be necessary, and we have established the following policy to ensure a smooth and hassle-free process.
1. Eligibility for Returns and Refunds:
To be eligible for a return and refund, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- The return request must be initiated within 14 days from the date of delivery.
- The item must not be listed as a non-returnable or final sale item.
2. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at support@littlebigbreeds.com to request a return authorization.
- Provide the order number, item details, and reason for the return.
- Our customer support team will guide you through the return process and provide you with a return shipping address.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back to us using a trackable shipping method. Please retain the tracking number for reference.
3. Refund Process:
Once we receive the returned item and verify its condition, we will process the refund as follows:
- If the return is approved, we will initiate a refund to your original payment method within 5-7 business days.
- The refund amount will be the purchase price of the item, excluding any shipping charges or applicable fees.
- Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
4. Non-Returnable Items:
Certain items are non-returnable and will not be eligible for a refund unless they are received in a damaged or defective condition. These items may include:
- Perishable goods
- Personalized or customized items
- Digital downloads or software
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We may request supporting evidence, such as photographs or a detailed description of the issue. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
6. Return Shipping Costs:
Unless the return is due to our error or a defective item, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item.
7. Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
We reserve the right to refuse returns or refunds that do not comply with this policy or if the item is returned in a condition that prevents us from reselling it.
If you have any questions or concerns about our Return and Refund Process Policy, please contact our customer support team at [contact email/phone number]. We are here to assist you and ensure your satisfaction with our products and services.
Last updated: 2/4/2024
